Shipping policy

Shipping

We offer nationwide delivery across New Zealand, including rural addresses. If you're outside New Zealand, please get in touch before ordering to arrange international shipping options.

All items will be shipped to the address provided at checkout, using your chosen shipping option. If there’s an error with the address supplied, we may get in touch to confirm details or arrange any additional charges before dispatch.

We aim to process and ship your order as quickly as possible. In most cases, orders will be sent within 2–3 working days for in-stock items. Delivery times may vary depending on your location and the shipping method selected. You’ll receive a tracking number once your order has been dispatched so you can follow your package’s journey.

Fragile & Oversized Orders
We carefully package all orders, including fragile items. In rare cases where an order contains multiple fragile or oversized products, additional shipping may apply. If this happens, we'll contact you before sending your order.

Please note: Rural addresses incur an additional delivery fee. It is the customer’s responsibility to select the correct rural delivery option at checkout. If rural delivery has not been selected for an applicable address, we will contact you to arrange the extra payment before your order is sent. This may delay the processing of your order.